Complaints

Your satisfaction matters to us

We hope that parents are satisfied with the childcare we offer. Our door is always open and there is nothing that cannot be discussed. We want to hear your concerns, doubts and suggestions. We also want to foresee potential problems and solve them directly.

We encourage you to speak to your child’s teacher during drop-off or pick-up times. If you wish to talk to the director of House by the park or to the president of the parents’ committee, we would recommend that you make an appointment.

Comme à la Maison Complaints Procedure

Comme à la Maison is contracted with an external complaint handling commission: ‘De geschillencommissie’. The ‘De geschillencommissie’ is an independent commission in which expert parties are represented. It deals with complaints between parents / parents committee and childcare.